About CallGeni.us
CallGeni.us is operated by Rahme Labs Pty Ltd (ABN 15 694 461 919, ACN 694 461 919), an Australian company. CallGeni.us provides AI-powered voice agent services to businesses worldwide. When you call a business using CallGeni.us, the business you are calling is the data controller responsible for your information. CallGeni.us acts as a data processor, handling the technical infrastructure to deliver the service securely and in compliance with applicable privacy laws.
What We Collect on a Call
When you make a call to a business using CallGeni.us, we collect:
- Phone number (caller ID) — The number from which you are calling
- Audio recording — The complete conversation, which is transcribed in real time for accuracy
- Voluntarily shared information — Any details you provide during the call, such as your name, address, preferred appointment time, product enquiries, or booking preferences
- Metadata — Call duration, timestamp, and status (connected, missed, transferred, etc.)
Why We Collect It
CallGeni.us collects this information to:
- Understand your request and respond appropriately
- Process bookings, appointments, or lead information
- Send you confirmation messages (SMS, email) if the business arranges this
- Maintain accurate transcripts and call summaries for the business
- Improve service quality through aggregate, de-identified analytics
- Comply with legal obligations
How Long We Keep It
- Audio recordings — Retained for 30 days, then deleted unless legally required to retain or the business has requested a longer retention period
- Transcripts and summaries — Retained for 13 months to allow the business time to review, export, and archive
- Booking records — Retained according to the business's own records policy, typically aligned with appointment/order fulfillment
- Call metadata — Retained for billing and analytics purposes; older entries are aggregated and de-identified
Who Can See It
Your call information is accessible to:
- The business you called — Your data is stored in their CallGeni.us account and is visible to their authorized team members (agents, managers, supervisors)
- CallGeni.us as processor — Under data processing agreements compliant with privacy law, CallGeni.us accesses call data only to deliver the service, perform maintenance, and comply with law
- AI processing partner (US-based) — Real-time voice processing occurs through a sub-processor. Audio is sent in-transit only; the partner does not store your conversation long-term
- Third-party integrations — If the business connects booking or calendar systems (e.g., Calendly, Google Calendar, HubSpot, Salesforce), booking details are shared with those platforms per your interaction
CallGeni.us never sells your data to marketers, data brokers, or third parties outside those listed above. We do not use your information for targeted advertising.
Your Privacy Rights
Your rights depend on where you are located. All regions' rights are listed below; the section matching your location is highlighted for easy reference.
🇦🇺 Australia & New Zealand
Applies under: Australian Privacy Act 1988 (APPs) and New Zealand Privacy Act 2020
You have the right to:
- Access — Request a copy of your personal information held by the business or CallGeni.us
- Correction — Request correction of inaccurate or incomplete information
- Complaint — Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, in New Zealand, the Privacy Commissioner (OPC)
To exercise these rights, contact the business you called directly, or reach out to CallGeni.us (see Contact section).
🇬🇧 🇮🇪 United Kingdom & Ireland
Applies under: UK GDPR and EU GDPR (where relevant)
You have the right to:
- Access (Right of Access) — Request a copy of your personal data
- Rectification — Request correction of inaccurate data
- Erasure ("Right to be Forgotten") — Request deletion of your data in certain circumstances
- Restriction — Request limitation of how your data is used
- Data Portability — Request your data in a machine-readable format
- Objection — Object to certain types of processing
- Complaint — Lodge a complaint with the Information Commissioner's Office (ICO, UK) or the Data Protection Commission (DPC, Ireland)
To exercise these rights, contact the business you called first (they are the primary controller). For formal Data Protection requests, reference your call date and phone number when contacting CallGeni.us.
🌎 United States & Canada
Applies under: CCPA (California) and PIPEDA (Canada); similar state laws may apply
You have the right to:
- Right to Know — Request what personal information has been collected, how it is used, and with whom it is shared
- Right to Delete — Request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out of Sale — Opt out of any sale of personal information (CallGeni.us does not sell your data)
- Access and Correction (PIPEDA) — Request access to and correction of your personal information
To exercise these rights, contact the business you called directly, or reach out to CallGeni.us (see Contact section).
Artificial Intelligence Disclosure
CallGeni.us uses artificial intelligence (AI) voice agents to answer calls on behalf of the business you contact. The agent is trained to respond naturally and accurately to your enquiries. Details of the third-party AI processing provider are listed in the sub-processor section above.
Transparency: The business you call can configure their AI agent to proactively disclose that you are speaking with an AI. If you are unsure whether you are speaking with a person or AI, ask the agent directly — they will tell you truthfully.
Quality Improvement: CallGeni.us may use recordings of calls (with your information de-identified where possible) to improve overall service quality, train agents, and refine responses. This is done in aggregate and does not profile you individually for marketing.
Security & Data Processing
CallGeni.us is committed to protecting your data through:
- Encryption in transit (HTTPS for web, TLS for WebSocket connections to voice infrastructure)
- Data residency controls appropriate to your region
- Regular security audits and penetration testing
- Compliance with data protection frameworks relevant to your jurisdiction
If you have concerns about data processing or security, please contact CallGeni.us immediately.
Contact Us
To exercise your privacy rights, ask questions about this notice, or report a concern:
Legal entity: Rahme Labs Pty Ltd
ABN 15 694 461 919 · ACN 694 461 919
Email: hello@callgeni.us
For UK/Ireland DPA Requests: Include "DPA Request" in the subject line and reference your call date, time, and the phone number you called from.
For Australia/New Zealand: We recommend contacting the business you called first, as they are the primary data controller. They can provide you with their own privacy statement and direct your request appropriately.
We aim to respond to all privacy requests within 30 days. If you have made a request and have not heard from us, please follow up via email.
Changes to This Notice
CallGeni.us may update this privacy notice from time to time to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this notice will be updated accordingly. We encourage you to review this notice periodically.